Hotel Bell Attendant - JW Marriott Star Pass

Towne Park•Tucson, AZ

2d•$12 - $22

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes assisting with luggage delivery and pickup during guest arrivals and departures, helping guests with room presentations and room changes, and providing information and assistance related to the hotel and surrounding area. The position is part-time and scheduled for weekday PM shifts. The work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat or cold. The role requires handling luggage and other objects, with lifting demands of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
Complete the Wheelchair Safety Training course provided by Towne Park.
One to three months of related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic involving three-digit numbers, multiplication and division with tens and hundreds, and American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, welcome them with the salutation of the day, and follow proper phone etiquette.
Wait in designated areas when not completing tasks, conduct thorough room presentations, assist with room changes, and maintain detailed knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors; assist guests with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions; and arrange transportation to off-site locations using approved taxi or transport services.
Tag bags correctly for storage and ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain the cleanliness and order of the guest services area, and deliver messages, items, and guest amenities as requested.
Complete assigned tasks in a timely manner as instructed by the Account Manager.