Bell Attendant – Anaheim Marriott

Towne Park • Anaheim, CA

2d • Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage during arrivals and departures. The role assists guests with hotel and area information, transportation, directions, reservations, room presentations and room changes, and delivers messages, items, and guest amenities. The attendant maintains a professional demeanor, keeps the guest services area orderly, and completes assigned tasks in accordance with the Account Manager’s instructions.

The position requires a high school diploma or GED, a valid driver’s license as applicable, completion of Towne Park’s Wheelchair Safety Training, and one to three months of related experience or training. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The hourly base pay is $16.90, with a $1 overnight shift differential.

Requirements

• High school diploma or general education degree (GED).
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• One to three months of related experience and/or training.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to add and subtract three-digit numbers, multiply and divide with 10s and 100s, and perform these calculations using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform the stated physical demands, including lifting or moving objects using up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests, use their last names, welcome them, and follow Towne Park phone etiquette.
• Remain in designated areas when not performing other tasks, conduct room presentations, assist with room changes, and maintain knowledge of hotel rooms, meeting facilities, and public areas.
• Open vehicle and hotel doors; help with directions, taxis, reservations, and guest inquiries; provide information about the hotel, amenities, meeting rooms, and local attractions; arrange off-site transportation using approved taxi or transport services.
• Tag luggage correctly and ensure guests and luggage are transported safely to assigned destinations.
• Monitor and maintain cleanliness and order in the guest services area, and deliver messages, items, and guest amenities as requested.
• Complete assigned tasks in a timely manner as instructed by the Account Manager.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Company 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED