Bell Attendant – Anaheim Marriott

Towne Park•Anaheim, CA

21h•Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role assists guests with luggage, including delivery and pickup during arrival and departure, and supports guests with directions, transportation, reservations, and information about the hotel and local attractions. The attendant maintains a professional, welcoming demeanor and helps keep guest-service areas clean and orderly. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
Complete the Wheelchair Safety Training course provided by Towne Park.
One to three months of related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including operations with three-digit numbers and multiplication and division with tens and hundreds, using units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to talk or hear regularly; sit or stand for extended periods and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Ability to meet lifting demands of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them with the appropriate salutation.
Use proper Towne Park phone etiquette.
Remain in designated areas when not completing other tasks; provide thorough room presentations, assist with room changes, and maintain knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests; assist with directions, taxis, reservations, and other inquiries.
Provide information about the hotel, meeting rooms, amenities, and local attractions.
Assist guests with transportation to off-site locations using only approved taxi or transport services.
Tag bags correctly for bell storage and ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest-services area.
Deliver messages, items, and guest amenities as requested.
Complete tasks in a timely manner as instructed by the Account Manager.