Hotel Bell Attendant - JW Marriott Star Pass

Towne Park•Tucson, AZ

12h

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including assisting with luggage delivery and pickup during arrivals and departures. The role also supports guests with hotel information, directions, transportation, and other requests, while maintaining a professional demeanor and an orderly guest services area. Work is part-time on weekday afternoon shifts, primarily outdoors and potentially for the entire shift.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
Complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and with American money, understand 24-hour and military time, and understand rates applicable to elapsed time.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, possible running and stair climbing, and lifting or moving objects with the specified force.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet, use guest last names and the appropriate salutation, and follow Towne Park phone etiquette.
Remain in designated areas when not completing other tasks, conduct thorough room presentations, assist with room changes, and maintain knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests; assist with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions; and use only approved taxi or transport services for off-site transportation.
Tag luggage correctly for storage and ensure guests and luggage are safely transported to assigned destinations.
Monitor and maintain the cleanliness and order of the guest services area; deliver messages, items, and guest amenities as requested.
Complete tasks promptly as instructed by the Account Manager.