Hotel Assistant Housekeeper

Home2 Suites (Kinseth Hospitality)•Sheboygan, WI

11d

About The Position

The Hotel Assistant Housekeeper assists in supervising hotel housekeeping personnel, cleans and inspects guestrooms, bathrooms, corridors, and lobbies, and completes laundry as needed. The role also supports the Executive Housekeeper with personnel training, room and supply coordination, inventory, inspections, key security, and guest lost-and-found items. When the Executive Housekeeper is absent, the Assistant Housekeeper assigns work and indirectly supervises 1–30 employees. The employee is responsible for following KHC policies, property-specific guidelines, safety and performance standards, maintaining a professional image, and reporting to work as scheduled. The position involves frequent standing, walking, handling items, bending, reaching, communication, and lifting or moving items, with occasional sitting, climbing, or balancing.

Requirements

Ability to perform the described physical duties, including regularly standing and walking; using hands; stooping, kneeling, crouching, bending, or twisting; frequently reaching, communicating, smelling, and pushing, pulling, or lifting over 10 pounds; and occasionally sitting, climbing, or balancing.
Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Follow KHC policies and procedures, property-specific guidelines, safety and performance standards, and dress code; maintain a professional image and report to work as scheduled.

Responsibilities

Clean hotel guestrooms, bathrooms, corridors, lobbies, and laundry as needed or assigned.
Assign work to housekeeping personnel when the Executive Housekeeper is absent.
Assist in training and developing personnel in housekeeping duties, safety, and KHC policies and procedures.
Communicate regularly with the Front Desk about room inventory status and update the front desk system as necessary or permitted.
Respond quickly to guest questions, concerns, or problems to support guest satisfaction.
Communicate needs for room supplies, furniture or room renovations or replacements, and room maintenance.
Examine carpets, drapes, and furniture for stains, damage, or wear; assist in planning carpet shampooing, mattress turning, and extensive seasonal cleaning.
Check and count hotel linens and supplies.
Record inspection results and notify cleaning personnel of inadequacies.
Assist the Executive Housekeeper with proper storage and security of housekeeping room keys.
Assist with guest lost-and-found items.
Follow KHC policies, property-specific guidelines, dress code, safety and performance standards; maintain a professional image and report to work as scheduled.
Assist with supervisory duties, including interviewing, hiring, training, planning and assigning work, directing employees, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.