Hotel Assistant Housekeeper

Hyatt Place (Kinseth Hospitality)•Verona, WI

About The Position

The Hotel Assistant Housekeeper assists in supervising hotel housekeeping personnel, cleans and inspects guestrooms and other hotel areas, and completes laundry as needed. When the Executive Housekeeper is absent, the role assigns work to housekeeping staff and indirectly supervises 1–30 employees. The position also supports staff training and development, room inventory coordination, guest satisfaction, housekeeping supplies and maintenance needs, inspection records, key security, and lost-and-found processes. The employee is responsible for following Kinseth Hotel Corporation policies and property-specific guidelines, including dress code, safety, and performance standards, maintaining a professional image, and reporting to work as scheduled. The role involves regular standing and walking, frequent handling and movement of items, and occasional climbing or balancing. Employees must follow proper safety precautions.

Requirements

Must meet the physical demands necessary to perform the essential functions of the job, including regularly standing and walking; using hands to handle, grasp, or type; and stooping, kneeling, crouching, bending, or twisting.
Must frequently reach with hands and arms; talk or hear; smell; push, pull, or lift over 10 pounds; and lift or move up to 10 pounds.
Must occasionally sit, climb or balance, and lift or move up to 50 pounds.
Must have close vision, distance vision, depth perception, and the ability to adjust focus.
Must follow proper safety precautions at all times.

Responsibilities

Clean hotel guestrooms, bathrooms, corridors, lobbies, and laundry as needed or assigned.
Assign work to housekeeping personnel when the Executive Housekeeper is absent.
Assist in training and developing personnel in housekeeping duties, safety, and KHC policies and procedures.
Communicate regularly with the Front Desk about room inventory status and update the front desk system as necessary or allowed.
Address guest questions, concerns, or problems promptly to support guest satisfaction.
Communicate needs for room supplies, furniture or room renovations or replacements, and room maintenance.
Examine carpets, drapes, and furniture for stains, damage, or wear; assist with planning carpet shampooing, mattress turning, and extensive seasonal cleaning.
Check and count hotel linens and supplies.
Record inspection results and notify cleaning personnel of inadequacies.
Assist the Executive Housekeeper with proper storage and security of housekeeping room keys.
Assist with guest lost-and-found items.
Follow KHC policies and procedures and property-specific guidelines and standards, maintain a professional image, and report to work as scheduled.
Assist with interviewing, hiring, training, work planning and direction, performance appraisal, employee rewards and discipline, and addressing complaints and resolving problems.