Hotel Assistant Housekeeper

Kinseth Hospitality•Sheboygan, WI

10d

About The Position

The Hotel Assistant Housekeeper assists in supervising hotel housekeeping personnel, cleans and inspects guest rooms and common areas, and completes laundry. The role supports housekeeping operations when the Executive Housekeeper is absent, helps train and develop personnel, coordinates room-status information with the Front Desk, and contributes to guest satisfaction and the care, security, and upkeep of hotel rooms and supplies. The employee is responsible for following KHC policies and property-specific guidelines, including dress code, safety, and performance standards, maintaining a professional image, and reporting to work as scheduled. The position indirectly supervises 1–30 employees when the Executive Housekeeper is not present and assists with personnel and work-management responsibilities in accordance with company policies and applicable laws.

Requirements

Ability to perform the described housekeeping and supervisory duties.
Ability to meet the physical demands of the job, including regularly standing and walking; using hands; stooping, kneeling, crouching, bending, or twisting; frequently reaching, talking or hearing, smelling, and pushing, pulling, or lifting over 10 pounds; and occasionally sitting and climbing or balancing.
Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.
Close vision, distance vision, depth perception, and ability to adjust focus.
Follow company and property policies, safety precautions, and performance standards; maintain a professional image and report to work as scheduled.

Responsibilities

Clean hotel guest rooms, bathrooms, corridors, lobbies, and laundry as needed or assigned.
Assign work to housekeeping personnel when the Executive Housekeeper is absent.
Assist in training and developing personnel in housekeeping duties, safety, and KHC policies and procedures.
Communicate regularly with the Front Desk about room inventory status and update the front desk system as necessary or allowed.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Communicate needs for room supplies, furniture or room renovations and replacements, and room maintenance.
Examine carpets, drapes, and furniture for stains, damage, or wear.
Assist in planning carpet shampooing, mattress turning, and extensive spring and fall cleaning.
Check and count hotel linens and supplies.
Record inspection results and notify cleaning personnel of inadequacies.
Assist the Executive Housekeeper with proper storage and security of housekeeping room keys.
Assist with guest lost-and-found items.
Follow KHC policies and procedures and property-specific guidelines, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.
When the Executive Housekeeper is absent, indirectly supervise 1–30 employees and assist with interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Follow proper safety precautions to avoid injuries.