Hotel Assistant Housekeeper

Kinseth Hospitality Companies•Verona, WI

About The Position

The Hotel Assistant Housekeeper assists in supervising hotel housekeeping personnel and performs cleaning and inspection duties in guestrooms, bathrooms, corridors, and lobbies, as well as laundry work. The role helps ensure guest satisfaction, room readiness, cleanliness, and adherence to company and property policies. When the Executive Housekeeper is absent, the Assistant Housekeeper assigns work to housekeeping personnel and indirectly supervises employees. The position supports the Executive Housekeeper with staff training and development, inspections, room-supply and maintenance needs, linen and supply counts, key storage and security, and lost-and-found items. It also helps plan carpet shampooing, mattress turning, and seasonal extensive cleaning.

Requirements

Follow company and property policies, procedures, safety precautions, dress code, and performance standards.
Maintain a professional image and report to work as scheduled.
Meet the physical demands of the role, including standing and walking regularly; using hands; stooping, kneeling, crouching, bending, or twisting; reaching; communicating and hearing; smelling; pushing, pulling, and lifting; and occasionally sitting and climbing or balancing.
Frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.
Have close vision, distance vision, depth perception, and the ability to adjust focus.

Responsibilities

Clean hotel guestrooms, bathrooms, corridors, and lobbies, and perform laundry duties as needed or assigned.
Assign work to housekeeping personnel when the Executive Housekeeper is absent.
Assist with training and developing personnel in housekeeping duties, safety, and company policies and procedures.
Communicate regularly with the Front Desk about room inventory status and update the front desk system as necessary or permitted.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Communicate needs for room supplies, furniture or room renovations or replacements, and room maintenance.
Examine carpets, drapes, and furniture for stains, damage, or wear.
Assist in planning carpet shampooing, mattress turning, and spring and fall extensive cleaning.
Check and count hotel linens and supplies.
Record inspection results and notify cleaning personnel of inadequacies.
Assist the Executive Housekeeper with proper storage and security of housekeeping room keys.
Assist with guest lost-and-found items.
Follow company policies, property guidelines, dress code, safety and performance standards, maintain a professional image, and report to work as scheduled.
When the Executive Housekeeper is absent, indirectly supervise employees and assist with interviewing, hiring, training, work planning and direction, performance appraisal, rewarding and discipline, addressing complaints, and resolving problems.