Hotel Assistant Front Office Manager
About The Position
The Assistant Front Office Manager supports the Director of Front Office in overseeing the Front Office operation, including customer satisfaction, financial performance, and employee relations. The role also acts as Manager on Duty, addressing guest and operational issues at Deloitte University Hotel & Conference Center, a private hotel and conference center in Westlake, Texas. The position supervises and develops direct reports, supports day-to-day Front Office operations, helps manage purchasing and inventory, and works to keep labor and other expenses within budget. The Assistant Front Office Manager also leads responses to guest issues and hotel emergencies, and collaborates with leadership to maintain service standards and recommend improvements.
Requirements
- Supervising experience required.
- At least one year of hospitality industry experience required.
- Strong computer skills.
- Proficiency in Microsoft Excel and Outlook.
- Proficiency with a hotel Property Management System required.
- A Texas Driver’s License with a good driving record required.
- Must be over 21 years of age for vehicle-driving insurance purposes.
Nice To Haves
- Hospitality experience in hotel Front Office operations.
- Experience with Microsoft Teams, Word, PowerPoint, and OneNote.
- Infor Property Management System experience.
Responsibilities
- Recruit, interview, train, coach, discipline, and conduct performance appraisals for direct reports.
- Create schedules and approve employees’ time, time off, and shift changes.
- Assign, train, support, and direct staff to perform their roles efficiently and in accordance with property policies and standards.
- Coach, develop, and provide feedback to staff to support their growth in current and future roles.
- Serve as the hotel’s Manager on Duty and resolve guest issues.
- Lead hotel emergency procedures involving guest injuries, evacuations, and other emergency incidents.
- Assist with department purchasing and maintain consistent availability of products and supplies.
- Keep labor and other expenses within budgeted guidelines.
- Help establish service standards and recommend areas for improvement through communication with leadership.
- Assist with weekly and monthly inventories and provide timely reports to Leadership and Accounting.
Benefits
- 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms with cleaning provided.
- Benchmark Hospitality hotel discounts.
- Associate events and an employee-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
