Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

6d•Onsite

About The Position

Hotel Ambassadors work with the hotel operations team to provide friendly, fun hospitality in accordance with Harrah’s Resort Southern California Family Style Service standards. They welcome and assist guests during check-in and checkout, provide information and directions about property services, and take ownership of guest challenges by resolving issues using service recovery tools. The role also involves promoting trip enhancers, activities, and suite upgrades while managing multiple priorities in a fast-paced casino and hotel environment.

Requirements

Previous customer service experience.
A proven fun attitude and contagious personality.
Ability to compile facts and figures, read and write in English, and communicate exceptionally both orally and in writing.
Ability to work any shift and at any time as business demands.
Ability to move throughout casino and hotel areas during the entire shift.
Ability to stand for more than six hours at a time.
Ability to respond calmly in crises and demanding situations while handling many guest needs in a fast-paced environment.
Ability to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Ability to lift and carry up to 50 pounds.
Manual dexterity to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
Ability to respond to visual, verbal, and aural cues.
Ability to tolerate secondhand smoke and loud noise.
Ability to work closely with glass and hard-surface cleaning solutions.

Responsibilities

Welcome resort guests and provide a fond farewell while checking guests in or out.
Answer guest questions and provide accurate information about on-property promotions and events.
Proactively suggest appropriate trip enhancers, activities, and suite upgrades to guests.
Follow applicable hotel operations and resort policies and procedures, including cash handling and variance, attendance, gaming regulations, and state and local laws.
Maintain service score levels set annually by senior leaders.
Seek opportunities to generate additional revenue through upselling and recommendations.
Handle multiple priorities and seek assistance when needed.
Take ownership of guest challenges and resolve guest issues using service recovery tools.