PRIME - Hostperson

Pyramid Global Hospitality•Rio Grande, PR

6d•Onsite

About The Position

The Hostperson welcomes restaurant guests and supports the service team in delivering memorable hospitality at Hyatt Regency Grand Reserve Puerto Rico. The position sets the tone for each guest’s visit as their first and last point of contact. It is suited to someone motivated to begin or grow a restaurant career in a guest-focused resort environment.

Requirements

Excellent communication and organizational skills.
Ability to remain composed in high-volume, guest-facing situations.
Ability to learn reservation and restaurant-management technology.

Nice To Haves

Previous guest service or hospitality experience preferred.

Responsibilities

Greet arriving guests promptly, warmly, and professionally.
Manage reservations, walk-ins, waitlists, and seating using the resort's designated reservation platform.
Review reservations before each service period and identify VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
Confirm reservations and guest information accurately.
Monitor table status and coordinate seating with servers and restaurant operations.
Follow the established seating rotation while considering guest preferences and operational requirements.
Provide accurate wait times and proactively communicate changes or delays.
Escort guests to their tables and present menus appropriately.
Answer restaurant telephone calls professionally and provide accurate information about menus, hours, dress codes, directions, reservations, and resort dining options.
Maintain knowledge of all resort Food & Beverage outlets and their operating hours.
Recommend alternative dining options when a requested outlet cannot accommodate guests.
Maintain the cleanliness and organization of the host stand and entrance.
Ensure menus are clean, current, and in good condition.
Recognize returning guests and appropriately acknowledge VIPs and special occasions.
Communicate guest concerns and special requests to the appropriate team member.
Do not promise seating, discounts, complimentary items, or exceptions outside established authority.
Assist with guest-flow management during high-volume periods.
Support other host stands or Food & Beverage outlets as assigned based on business needs and training.
Perform other reasonable duties as assigned.