PRIME - Hostperson

Pyramid Global Hospitality•Puerto Rico, TX

About The Position

The Hostperson is a customer-focused member of the restaurant team who welcomes guests and helps deliver memorable hospitality. This role sets the tone for each visit and serves as the first and last point of contact for guests. The Hostperson manages reservations, walk-ins, waitlists, and seating; communicates with restaurant staff; answers guest questions; and helps maintain an organized, welcoming entrance. The position is presented as an opportunity to begin and grow a restaurant career at Hyatt Regency Grand Reserve Puerto Rico.

Requirements

Excellent communication and organizational skills.
Ability to remain composed in high-volume guest-facing situations.
Ability to learn reservation and restaurant-management technology.

Nice To Haves

Previous guest service or hospitality experience.

Responsibilities

Greet every arriving guest promptly, warmly, and professionally.
Manage reservations, walk-ins, waitlists, and seating through the resort's designated reservation platform.
Review reservations before each service period and identify VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
Confirm reservations and guest information accurately.
Maintain awareness of table status and coordinate seating with Servers and restaurant operations.
Follow the established seating rotation while considering guest preferences and operational requirements.
Provide accurate wait times and proactively communicate changes or delays.
Escort guests to their table and present menus appropriately.
Answer restaurant telephone calls professionally and provide accurate information regarding menus, hours, dress codes, directions, reservations, and resort dining options.
Maintain complete knowledge of all resort Food & Beverage outlets and operating hours.
Assist guests with alternative dining recommendations when the requested outlet cannot accommodate them.
Maintain cleanliness and organization of the host stand and entrance.
Ensure menus are clean, current, and in good condition.
Recognize returning guests and appropriately acknowledge VIPs and special occasions.
Communicate guest concerns and special requests to the appropriate team member.
Do not promise seating, discounts, complimentary items, or exceptions outside established authority.
Assist with guest-flow management during high-volume periods.
Support other host stands or Food & Beverage outlets as assigned based on business needs and training.
Perform other reasonable duties as assigned.