Hostperson - Catch - Aria

MGM Resorts International

1d • Onsite

About The Position

As a Hostperson for Catch at Aria, you will represent the venue as the first point of contact, warmly greeting and seating guests while assisting service staff with guest contact, table assignments, and dining flow. You will learn guests’ needs and help create an extraordinary dining experience in accordance with Aria’s hospitality standards and departmental procedures.

The role includes providing luxury-standard service, managing guest seating and dining-room flow, supporting reservations and service staff, maintaining menus and host-stand materials, and representing the venue through social media and promotional activities. The starting rate is $17.5718 per hour plus tips.

Requirements

• High school diploma, GED, or equivalent.
• Must be 18 years or older.
• At least 1 year of relevant experience as a hostperson in a fine-dining restaurant or similar customer-service setting.
• Work varied shifts, including weekends and holidays (preferred).

Nice To Haves

• Availability to work varied shifts, including weekends and holidays.

Responsibilities

• Provide extraordinary service consistent with luxury brand standards and S.H.O.W. Service Basics.
• Meet weekly posting and post-sharing requirements; engage with venue social media posts and review sites such as Yelp.
• Use social media to engage guests in an immersive and interactive experience.
• Greet and seat guests graciously and distribute business among Gourmet Food Servers as fairly as possible.
• Monitor seated guests and promptly respond to their needs or requests.
• Assist with reservations when applicable, answer the phone hospitably, and confirm with the manager whether large parties can be accommodated.
• Represent the venue brand in photographs for social media and marketing campaigns and at promotional events on property and in public venues.
• Check casino, room, bill-back, coupon, and comp billing status to assist with closing checks.
• Maintain complete knowledge of the menu and proper food handling, presentation, and service.
• Prepare opening reports and floor plans and check them.
• Print and change out menus nightly.
• Maintain supplies at the hostess stand and podium, and clean or dust those areas.
• Maintain, copy, and stock the host/hostess folder.
• Clean and maintain food and beverage menus.
• Assist service staff with billing, guest requests, and guest information.
• Coordinate service staff break scheduling with management while ensuring adequate floor coverage.
• Maintain posture, movement, gestures, and walking in line with management’s fashion standards and trends.
• Maintain a well-groomed appearance and hygiene in accordance with company standards and the venue brand.
• Anticipate guest needs, provide quick and accurate service, and advise the manager of guest complaints.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income-protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED