Host | Part-Time | PeoplesBank Arena
About The Position
The Host creates an exceptional first impression for guests visiting the Heritage Club premium hospitality space. The role warmly welcomes guests, manages seating and reservations, and works with servers and management to provide an outstanding dining experience before, during, and after events. The position supports sporting events, concerts, conventions, banquets, private functions, and other live entertainment events, requiring flexibility and professionalism in a fast-paced, event-driven environment. The role pays $17.50 per hour. The position is part-time and will remain open until December 31, 2026.
Requirements
- Outstanding customer service skills and a genuine passion for hospitality.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and ability to represent the organization positively.
- Ability to remain calm, friendly, and organized in a fast-paced, high-volume, event-driven environment.
- Strong organizational skills and attention to detail.
- Ability to multitask accurately and professionally.
- Ability to work collaboratively and independently with minimal supervision.
- Flexible schedule and ability to work evenings, weekends, holidays, and extended hours based on event schedules.
- Ability to stand and walk for extended periods throughout a shift.
- Ability to occasionally lift and carry heavy objects as needed.
- Must obtain and maintain food handler, alcohol service, and other certifications required by applicable regulations.
- Ability to communicate effectively with guests, coworkers, volunteers, supervisors, and management while fostering a positive, respectful, team-oriented environment.
Nice To Haves
- High school diploma or G.E.D. is preferred.
- Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred.
- Previous experience in a restaurant, hotel, convention center, arena, stadium, performing arts venue, country club, or other hospitality environment is preferred.
Responsibilities
- Welcome guests warmly and professionally, creating a positive first impression.
- Greet guests, verify reservations when applicable, and manage seating assignments efficiently.
- Escort guests to tables and provide information about venue amenities, menus, and event offerings.
- Maintain accurate waitlists and communicate estimated wait times courteously.
- Coordinate seating flow with servers, bartenders, supervisors, and culinary staff.
- Monitor dining room capacity and table availability to support smooth guest flow.
- Assist with table resets and keep the entrance and host station clean, organized, and welcoming.
- Answer questions about menus, dining options, premium hospitality spaces, and venue amenities.
- Support food and beverage service as needed, including running food, clearing tables, and assisting front-of-house team members.
- Resolve guest concerns professionally or escalate them to management when appropriate.
- Ensure hospitality spaces are prepared before guest arrival and event start times.
- Maintain the cleanliness of menus, podiums, waiting areas, and other guest-facing spaces.
- Collaborate with food and beverage team members to provide exceptional hospitality during venue events.
- Follow company policies, sanitation standards, food safety procedures, and responsible alcohol service guidelines.
- Perform other duties as assigned by management.
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
