Host - Carversteak NY

Carver Road Hospitality•New York, NY

3d•Onsite

About The Position

The Host welcomes, greets, and seats guests in a gracious, accommodating, and professional manner while helping ensure guest satisfaction. The role manages reservations, communicates accurate wait times to walk-in guests, and assists guests with basic food and beverage information. Hosts also help maintain an orderly host stand, coordinate seating with service standards and operational capacity, and complete opening, closing, and other duties assigned by management. The position is with Carversteak New York City, part of Carver Road Hospitality, at the CIVILIAN Hotel in Midtown Manhattan.

Requirements

Previous host or hospitality experience in a high-volume restaurant or lounge.
Ability to stand, lift, and bend for extended periods.
Ability to bend and lift up to 50 pounds.
Ability to perform tasks that may involve repetitive motion.
Ability to remain focused in a fast-paced and changing environment.
Ability to work a flexible schedule, including varying shifts, days, brunch, evenings, weekends, and holidays.

Responsibilities

Welcome, greet, and seat guests professionally, anticipating and accommodating their needs.
Provide basic food and beverage information, including special offerings, and use upselling skills.
Assign seating while considering service standards, staffing levels, and kitchen capacity.
Set up the host stand, review the reservation book, and maintain cleanliness and order in the area.
Answer incoming calls, respond to guest questions, and confirm reservations.
Seat reservations promptly at tables set for the party size and hold chairs for guests when possible.
Manage reservations, including special orders and pre-payment information, and provide accurate wait times to guests without reservations.
Follow Department of Health and company sanitation standards to protect guests, employees, and the establishment.
Perform side work and opening and closing procedures as directed by management.
Keep menus organized and current, and take weekly inventory of menu paper, menu backs, and desk stationery.
Report breakage or damage to equipment or furniture to management promptly.
Attend and participate in daily pre-service meetings and staff training opportunities.
Maintain a positive, professional attitude and meet appearance standards in the Employee Handbook.