Host - Carversteak NY

Carver Road Hospitality•New York, NY

4d•$21 - $24•Onsite

About The Position

Carver Road Hospitality is seeking a Host for Carversteak New York City, located in Midtown Manhattan’s Broadway Theater District within the CIVILIAN Hotel. The Host welcomes, greets, and seats guests in a gracious, accommodating, and professional manner, with the goal of ensuring guest satisfaction. The role includes managing reservations and providing accurate wait times to walk-in guests. The Host provides basic food and beverage information, including details about special offerings, and uses upselling skills. They coordinate seating based on service standards, staffing, and kitchen capacity; maintain the host stand and reservation book; answer guest calls and questions; and process reservations and related information. The role also involves routine opening and closing work, menu organization and inventory, sanitation practices, daily pre-service meetings, and staff training opportunities. The Host is expected to anticipate guest needs, provide exceptional service, maintain a professional appearance and attitude, and report damaged or broken equipment or furniture to management. This is a part-time, hourly position in a high-volume restaurant and lounge environment. The schedule may vary and include day, brunch, evening, weekend, and holiday shifts. The role requires standing, lifting, and bending for extended periods, lifting up to 50 pounds, and may involve repetitive motion. The Host must remain focused in a fast-paced, changing environment. Benefits include health, dental, and vision insurance, along with competitive pay.

Requirements

Previous host or hospitality experience in a high-volume restaurant or lounge.
Ability to stand, lift, and bend for extended periods.
Ability to bend and lift up to 50 pounds.
Ability to perform tasks that may require repetitive motion.
Ability to remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule that may include days, brunch, evenings, weekends, and holidays.

Responsibilities

Welcome, greet, and seat guests in a gracious, accommodating, and professional manner.
Manage reservations and provide accurate wait times to guests without reservations.
Provide guests with basic food and beverage information, including special offerings, and use upselling skills.
Assign seating while considering service standards, staffing levels, and kitchen capacity.
Set up the host stand, review the reservation book, and maintain the area’s cleanliness and order throughout the shift.
Assist with incoming calls, answer guest questions, and confirm reservations.
Seat reservations promptly at tables set for the party size, and hold chairs for guests when possible.
Follow Department of Health and company sanitation standards to protect guests, employees, and the establishment.
Take and process reservations, special orders, and pre-payment information.
Perform side work and opening and closing procedures as directed by management.
Keep menus organized and current, and take weekly inventory of menu paper, menu backs, and desk stationery.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings.
Update job knowledge by participating in staff training opportunities.
Maintain a positive and professional attitude and meet Employee Handbook appearance standards.
Anticipate and accommodate guest needs while providing professional service and working toward guest satisfaction.