Host

City Winery Boston•Boston, MA

12d

About The Position

City Winery Hosts deliver exceptional guest experiences and serve as guests’ first and last point of contact. They greet arriving and departing guests, handle inquiries and reservations, escort guests to their seats, and support other areas of the operation as needed. The role is part of a distinctive hospitality and entertainment venue that combines a winery, live music, dining, classes, and private events.

Requirements

At least 1 year of experience as a Host in a fast-paced, high-volume service environment, or equivalent relevant experience.
Strong work ethic, teamwork, and exceptional guest-service skills.
Ability to deliver high-quality guest experiences, exceed expectations, and create memorable visits.
Effective communication and interpersonal skills, with the ability to build positive working relationships.
Aptitude for resolving problems.
Ability to provide professional guest service and handle guests with composure and hospitality.
Polished presentation.
Ability to work independently and as part of a team.
Fluent English literacy, including reading, writing, communication, basic business-related mathematics, and accurate operation of a POS.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to meet the physical requirements of the role, including standing and walking throughout the shift, bending, pulling, pushing, using stairs, and lifting and carrying up to 50 pounds.

Responsibilities

Greet guests, converse with them, and thank them as they depart.
Escort guests to their seats and arrange seating according to the floor plan.
Accommodate guest requests and seek management approval when appropriate.
Handle phone and walk-in inquiries, directing guests to the appropriate departments or taking and communicating messages.
Keep dining areas tidy, presentable, and safe, and set up, rearrange, or break down the dining room for service.
Manage day-to-day communications such as voicemails, emails, deliveries, and reservation calls, and communicate important reservations and guest inquiries.
Maintain reservations and seating through the designated system.
Provide accurate wait-time estimates during busy periods.
Perform opening and closing tasks.
Rotate seating among stations to ensure even workloads for waitstaff.
Maintain knowledge of City Winery’s brand, history, culture, and programming.
Maintain knowledge of menu ingredients, preparation methods, and allergens, and communicate relevant information to guests.
Keep work areas organized, clean, and safe.
Attend training, tastings, and meetings as needed.
Follow company policies and procedures, arrive ready to work at the scheduled shift time, and maintain a neat, presentable appearance in uniform.
Perform other reasonably assigned duties.