Host - Watauga 2027

Tennessee Valley Hospitality•Watauga, TN

4d•Onsite

About The Position

The Host provides a quality recreational experience for visitors in areas operated by Tennessee Valley Hospitality LLC, dba 6 Dam. The position is frequently filled by two people, though some locations may have an individual host. Hosts handle nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and potentially retail work. This is a seasonal, variable-hour, non-exempt position in the Operations department and reports to the General Manager.

Requirements

Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact and has a courteous, helpful attitude.
Ability to de-escalate challenging situations with coworkers or guests.
Basic recordkeeping and money-handling experience and strong math aptitude.
Ability to work with minimal supervision, learn quickly, follow instructions accurately, and work independently and as part of a team in a fast-paced environment.
Flexible availability, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris and ash from fire pits.
Ability to lift 20 pounds frequently and 25 pounds or more occasionally; move safely over rough terrain; work in extreme weather; and stand in place or move about for long periods.
Ability to tow one's own RV into and out of campgrounds in emergencies, where applicable.
At least 18 years old; at least 21 years old to drive.
Reliable transportation and bondability.
Valid driver's license and ability to be insured through the Company's motor vehicle carrier.
Familiarity with Company and partner agency policies, boating rules, and lake geography where applicable.

Responsibilities

Provide courteous customer service; explain recreation-area rules and regulations; stay familiar with local points of interest, facilities, rates, hours, and special events; promote Company and partner programs; and notify the supervisor of guest dissatisfaction.
Register campers, collect fees, sell retail items, check in reservations and day-use visitors, answer phones, and help guests make reservations.
Operate a cash register and process cash, credit, and debit transactions; record revenue and fee data using approved forms; and maintain logs, receipts, and visitor-use data.
Verify payments and permits, issue tickets for non-payment, keep fee and information boards accurate, and help control parking, boat ramp, and picnic areas.
Conduct evening compliance rounds and inspect launch ramps and campgrounds for cleanliness and safety.
Clean and sanitize restrooms, vault toilets, bathrooms, showers, chemical toilets, laundry areas, and office facilities; stock supplies; empty trash; and follow the approved schedule and Company recycling guidelines.
Clean roadways, trails, campsites, picnic tables, fire rings, and grills; rake and groom sites and public areas; remove litter and micro-trash; and maintain trails, outposts, and rental cabins.
Prepare rental cabins for new guests by changing linens and towels, restocking, vacuuming, and dusting; handle laundry; and respond to spills and broken glass.
Monitor janitorial supplies and equipment and clean and store equipment at the end of each shift.
Report unsafe or hazardous conditions, property damage, and maintenance issues to the supervisor; log and return lost-and-found items and guest property.
Handle emergencies, including directing emergency vehicles; follow safety, security, and privacy policies; and use chemicals and tools safely.
Maintain the cleanliness and general condition of assigned vehicles and equipment.
May assist with activity programs, plan shifts, and perform retail duties such as operating a point-of-sale system, stocking merchandise, and assisting customers.
Perform other related duties as needed.