The Savoy Host - Part-Time

Avion Hospitality Employee Services LLC•Kansas City, MO

3d•Onsite

About The Position

The Savoy is seeking a friendly, professional, service-oriented Host to join its Food & Beverage team. The Host creates a welcoming first impression and helps ensure a memorable dining experience by greeting and seating guests, managing reservations, coordinating restaurant seating, and supporting the service team. The role calls for someone personable, organized, attentive to detail, and comfortable working in a fast-paced hospitality environment. Hotel Savoy, a Hilton Tapestry Collection property managed by Avion Hospitality, is located in downtown Kansas City. The historic restaurant dates to 1903 and serves local guests and travelers in a distinctive dining room with thoughtfully crafted food and beverage offerings. The Host is expected to take ownership of responsibilities, support fellow associates, maintain high standards, and represent Hotel Savoy and Avion Hospitality professionally.

Requirements

High school diploma or equivalent preferred.
Previous restaurant, hotel, or customer service experience preferred.
Strong communication and interpersonal skills and a genuine passion for hospitality.
Ability to multitask, prioritize responsibilities, and stay organized during busy service periods.
Ability to handle guest concerns professionally and efficiently.
Basic computer skills and familiarity with reservation or point-of-sale systems preferred.
Ability to accurately handle cash and credit card transactions and perform basic mathematical calculations.
Ability to work independently while contributing to a team-oriented environment.
Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
Must obtain and maintain any food safety or alcohol awareness certifications required for the position.

Nice To Haves

High school diploma or equivalent.
Previous restaurant, hotel, or customer service experience.
Basic computer skills and familiarity with reservation or point-of-sale systems.

Responsibilities

Greet guests warmly and professionally, creating a positive first impression.
Manage reservations, walk-ins, waitlists, and seating arrangements to maintain efficient restaurant service.
Escort guests to tables, present menus, and communicate relevant information to the service team.
Coordinate seating rotation and guest service with servers and restaurant management.
Monitor the dining room and remain attentive to guest needs.
Keep the host stand, entrance, and guest waiting area clean, organized, and welcoming.
Ensure menus are clean, accurate, and presentable; know current offerings and specials.
Answer telephone calls professionally and assist with reservations, inquiries, and restaurant information.
Maintain knowledge of menus, daily specials, hours of operation, and hotel amenities.
Assist servers, cashiers, and other Food & Beverage associates as needed.
Assist with guest payments, cash handling, cashier reports, and tip distribution when assigned.
Complete assigned opening, closing, and side-work responsibilities.
Promptly communicate guest concerns, special requests, and service challenges to restaurant management.
Follow restaurant procedures, hotel policies, and applicable food safety and liquor regulations.
Maintain professional appearance and grooming, including proper uniform and name tag.
Maintain reliability, regular attendance, and punctuality in accordance with scheduling expectations.
Participate in required departmental meetings, training, and ongoing development opportunities.
Use professionalism, confidentiality, and sound judgment when interacting with guests and associates.
Collaborate with restaurant leadership and team members to deliver a consistent, high-quality dining experience.
Perform other duties assigned by management to support restaurant and hotel operations.