Host - The National

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

The Host is responsible for creating a welcoming first and last impression for restaurant guests and supporting an organized, efficient dining-room experience. The role manages reservations, the waitlist, seating, and guest communications while coordinating with Servers, Managers, and other team members. Hosts are expected to learn the restaurant’s menu and offerings, accommodate guest preferences, respond professionally to questions or concerns, and help maintain a clean, polished Host Stand and dining-room atmosphere. The position also may assist service staff, operate the cash register when assigned, and follow cash-handling procedures.

Requirements

Previous restaurant or customer service experience is required.
Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
Ability to read, write, and communicate fluently in English.
Strong interpersonal and customer service skills.
Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
Ability to learn and communicate information about the restaurant, property, upcoming events, and dining offerings.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
Must maintain a polished, professional appearance and follow grooming and dress standards.
Ability to stand and walk throughout an eight-hour shift and reach with hands and arms as needed.
Ability to regularly communicate with guests and coworkers in person and by telephone.
Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
Ability to lift, balance, and safely carry dining-room service trays, soiled dish bins, and other items weighing up to 40 pounds.
Must wear closed-toe, non-canvas, non-skid-soled shoes while working.

Nice To Haves

Previous Host or Server experience is preferred.
High school diploma or GED is preferred, or currently enrolled in secondary education.
Familiarity with computer systems, reservation platforms, and ordering procedures is preferred.

Responsibilities

Greet guests warmly and professionally, providing prompt attention and a positive first impression.
Manage reservations, the waitlist, and seating chart, including using OpenTable and accommodating guests without reservations.
Review the daily reservation book and answer the restaurant telephone, take reservations, and relay messages accurately.
Escort guests to tables, provide menus, and introduce them to their Server.
Learn the menu, including ingredients, preparation methods, unavailable items, and daily offerings.
Get to know frequent guests and remember their names, preferences, and special requests.
Manage seating rotations and understand server stations, assignments, workload capacity, and timing to support efficient service.
Communicate guest preferences and special requests clearly to Servers and Managers.
Monitor the dining room and help maintain a welcoming, comfortable, and positive atmosphere.
Anticipate seating delays and communicate them proactively to Management and guests.
Handle guest questions, concerns, and service issues promptly and professionally, involving the Restaurant Manager on Duty when appropriate.
Assist Servers and Bus Curators when guest traffic allows, including resetting tables and helping secure food or beverage items.
Maintain a clean, organized, and guest-ready Host Stand and ensure someone is available there to welcome and assist guests.
Operate the cash register and follow cash-handling and accounting procedures when assigned.
Support fellow Curators and maintain positive communication and teamwork throughout each shift.
Complete the restaurant’s required training program.
Follow grooming and dress standards and wear required footwear.