Host

Atlas Restaurant Group•Baltimore, MD

11d

About The Position

A Host creates a positive first impression of the establishment’s friendliness, service, and standards, and plays an integral role in the flow and pace of dining service. The Host greets guests, communicates wait times, monitors the waiting list, enters guest names into the computer system, answers phones, fills to-go orders, escorts guests to tables, and bids them farewell as they leave. The role also includes creating reservations, assessing guest needs, communicating special occasions to managers and service staff, maintaining the host stand and menus, completing cleaning duties and bathroom checks, and rotating seating between sections to balance server workloads. The position requires guest service skills, organization, multitasking, and the ability to work under pressure in a fast-paced restaurant environment. Hosts must be able to learn Toast POS, Restaurant365, and OpenTable, follow verbal and written directions, communicate with guests and colleagues, and respond appropriately to challenging or emergency situations. Guest service experience in hospitality is preferred. A valid form of identification is required; food handler certification may be required depending on local regulations. The work is performed primarily in a restaurant environment with moderate noise and medium to high foot traffic. Occasional exposure to moving mechanical parts, fumes, airborne particles, or toxic or caustic chemicals may occur at restaurant properties. The role involves frequent standing and walking, occasional lifting or carrying up to 50 pounds, and other physical activities described in the job posting. Compensation varies by location: Maryland, $15.00–$22.00 per hour; Pennsylvania, $15.00–$17.00 per hour; Delaware, $13.25–$15.00 per hour; Florida, $13.00–$16.50 per hour; and Texas, $15.00–$25.00 per hour. Full-time employees working 30 or more hours are eligible for health, dental, and vision insurance; a 401(k) contribution; company-paid life and AD&D insurance; learning and development programs; mobility and advancement opportunities; pet insurance; and a 25% discount at Atlas properties. Part-time employees are eligible for a 401(k) contribution, company-paid life and AD&D insurance, learning and development programs, mobility and advancement opportunities, and a 25% discount at Atlas properties. The company also describes opportunities to interact with ownership and senior management and support for career growth.

Requirements

Ability to work efficiently under pressure in a fast-paced environment.
Strong organizational skills and ability to multitask.
Basic understanding of cleanliness and sanitation standards.
Excellent customer service skills and a polite, attentive demeanor.
Flexibility to work varied shifts, including nights, weekends, and holidays.
Valid form of identification.
Ability to perform basic arithmetic, including calculating discounts and tips and applying fractions, percentages, ratios, and proportions.
Ability to learn and use Toast Point-of-Sale (POS), Restaurant365 systems, and OpenTable.
Basic knowledge of English is highly preferred; ability to read, understand, and follow verbal and written company directives and initiatives.
Ability to understand and carry out written and oral instructions, solve problems in a fast-paced environment, and communicate with managers, clients, customers, and the general public.
Ability to stand, walk, reach, handle or manipulate objects and controls, talk, hear, taste, and smell; frequently stoop, kneel, crouch, or crawl; occasionally lift or carry up to 50 pounds; and occasionally sit, climb stairs, or maintain balance.
Ability to meet the role’s visual requirements, including close, distance, and peripheral vision, depth perception, and adjusting focus; sufficient physical mobility or agility to respond quickly to emergencies.

Nice To Haves

Guest service experience in the hospitality industry is preferred.
Food handler certification may be required depending on local regulations.

Responsibilities

Greet guests upon arrival, communicate wait times, monitor the waiting list, and enter guest names into the computer system.
Answer phones, fill to-go orders, escort guests to their tables, and wish them farewell as they leave.
Ensure the dress code policy is followed consistently.
Interact with guests, create reservations, and assess guest needs and requirements.
Inform managers and servers or bartenders of guests’ special occasions.
Keep the host stand clean and organized and ensure menus are clean and ready for service.
Perform daily and weekly cleaning duties and periodic bathroom checks.
Rotate seating among different sections to ensure even workloads for servers.
Follow company policies and procedures, report to work as scheduled, and take initiative to complete work correctly and on time.
Maintain effective working relationships, communicate professionally, remain calm under stress, and give and receive feedback constructively.

Benefits

Health insurance for eligible full-time employees working 30 or more hours.
Dental insurance for eligible full-time employees working 30 or more hours.
Vision insurance for eligible full-time employees working 30 or more hours.
401(k) contribution for eligible full-time and part-time employees.
Company-paid life and AD&D insurance for eligible full-time and part-time employees.
Learning and development programs.
Mobility and advancement opportunities.
Pet insurance for eligible full-time employees working 30 or more hours.
25% discount at Atlas properties.
Support for career growth and opportunities to interact with ownership and senior management.