Host

Atlas Restaurant Group • Baltimore, MD

12d • $15 - $22

About The Position

A Host creates a positive first impression of the establishment’s friendliness, service, and standards and plays an integral role in the flow and pace of dining service. The Host greets guests, communicates wait times, monitors the waiting list, enters guest names into the computer system, answers phones, fills to-go orders, escorts guests to tables, and says farewell as guests leave.

The role also includes creating reservations, assessing guest needs, communicating special occasions to managers and service staff, maintaining the host stand and menus, completing cleaning duties and bathroom checks, and rotating seating between sections to balance server workloads. The Host works in a restaurant environment with moderate noise and medium to high foot traffic, and may occasionally encounter mechanical parts, fumes, airborne particles, or toxic or caustic chemicals.

Requirements

• Ability to work efficiently under pressure in a fast-paced environment.
• Strong organizational skills and ability to multitask.
• Basic understanding of cleanliness and sanitation standards.
• Excellent customer service skills and a polite, attentive demeanor.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Must have a valid form of identification.
• Ability to perform basic arithmetic, including calculating discounts and tips and applying fractions, percentages, ratios, and proportions.
• Ability to learn and use Toast Point-of-Sale (POS), Restaurant365, and OpenTable systems.
• Ability to read, understand, and follow verbal and written company directives and initiatives.
• Ability to understand government policies and regulations.
• Ability to answer questions effectively and speak before managers, clients, customers, and the general public.
• Ability to understand and carry out written and oral instructions using common sense and to solve problems creatively in a fast-paced environment.
• Must meet the stated physical demands, including standing and walking regularly and occasionally lifting or carrying up to 50 pounds.
• Demonstrates personal accountability, teamwork, professionalism, constructive feedback skills, emotional awareness, and the ability to remain calm under stress.

Nice To Haves

• Guest service experience in the hospitality industry is preferred.
• Basic knowledge of English is highly preferred.
• A food handler’s certification may be required depending on local regulations.

Responsibilities

• Present a positive first impression of the establishment’s friendliness, service, and standards.
• Greet guests, communicate wait times, monitor the waiting list, enter guest names into the computer system, answer phones, fill to-go orders, escort guests to tables, and farewell departing guests.
• Ensure the dress code policy is followed consistently.
• Interact with guests and create reservations.
• Assess guest needs and requirements to provide an unforgettable experience.
• Inform managers and servers or bartenders about guests’ special occasions.
• Keep the host stand clean and organized and ensure menus are clean and ready for service.
• Perform daily and weekly cleaning duties and periodic bathroom checks.
• Rotate seating between sections to ensure even workloads for servers.

Benefits

• Health insurance, dental insurance, and vision insurance for eligible full-time employees working 30 or more hours.
• 401(k) contribution.
• Company-paid life and AD&D insurance.
• Learning and development programs.
• Mobility and advancement opportunities.
• Pet insurance for eligible full-time employees working 30 or more hours.
• 25% discount at Atlas properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed