Host - The National

Coury Hospitality • Oklahoma City, OK

6d • Onsite

About The Position

The National, Autograph Collection is hiring a Host for its restaurant at the historic First National Center in Oklahoma City. The Host helps create a welcoming first and last impression for guests and supports a smooth, organized dining experience through attentive service, clear communication, and teamwork. The role includes managing reservations and seating, welcoming and assisting guests, and maintaining a polished, guest-ready Host Stand in a fast-paced restaurant environment.

The position requires previous restaurant or customer service experience, strong interpersonal and customer service skills, and the ability to communicate fluently in English. A high school diploma or GED is preferred, or the candidate may be currently enrolled in secondary education. The successful candidate must complete the restaurant’s required training program, meet the stated minimum age requirement, and follow appearance and dress standards. The schedule may include all shifts, evenings, weekends, and holidays based on business needs.

Requirements

• Previous restaurant or customer service experience is required.
• Must successfully complete the restaurant’s required training program.
• Must be at least 16 years old, or 21 years old if required to serve alcoholic beverages.
• Ability to read, write, and communicate fluently in English.
• Strong interpersonal and customer service skills.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, sanitation, and service procedures.
• Ability to learn and communicate knowledge of the restaurant, property, upcoming events, and dining offerings.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work all shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a polished, professional appearance and follow grooming and dress standards.
• Ability to stand and walk throughout an eight-hour shift.
• Ability to reach with hands and arms as needed throughout the shift.
• Ability to communicate regularly with guests and coworkers in person and by telephone.
• Ability to handle and operate objects, tools, computer systems, and other necessary equipment.
• Ability to lift, balance, and safely carry dining room service trays, trays, soiled dish bins, and other items weighing up to 40 pounds.
• Ability to work in a fast-paced restaurant environment with frequent guest interaction and changing priorities while maintaining professionalism and composure.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.
• Dependability and commitment to excellent attendance and punctuality.

Nice To Haves

• Previous Host or Server experience is preferred.
• A high school diploma or GED is preferred, or the candidate may be currently enrolled in secondary education.
• Familiarity with computer systems, reservation platforms, and ordering procedures is preferred.

Responsibilities

• Greet guests promptly, warmly, and professionally.
• Manage reservations, the waitlist, and the seating chart, including using OpenTable and accommodating walk-in guests.
• Review the daily reservation book and coordinate guest seating.
• Escort guests to tables, provide menus, and introduce them to their server.
• Learn and communicate menu information, including ingredients, preparation methods, unavailable items, and daily offerings.
• Get to know frequent guests and remember their names, preferences, and special requests.
• Manage seating rotations and coordinate with server stations, assignments, workload, and timing.
• Clearly communicate guest preferences and special requests to Servers and Managers.
• Monitor the dining room and help maintain a welcoming, comfortable atmosphere.
• Answer the restaurant telephone, take reservations, and relay messages accurately.
• Anticipate seating delays and communicate proactively with Management and guests.
• Handle guest questions, concerns, and service issues promptly and professionally, involving the Restaurant Manager on Duty when appropriate.
• Assist Servers and Bus Curators when guest traffic allows, including resetting tables and helping obtain food or beverage items.
• Keep the Host Stand clean, organized, and ready for guests, and ensure someone is available there to assist them.
• Operate the cash register and follow cash-handling and accounting procedures when assigned.
• Support fellow Curators and maintain positive communication and teamwork throughout each shift.
• Maintain a polished, professional appearance and follow grooming and dress standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED