Part-Time Host

Beacon Grand•San Francisco, CA

About The Position

The Host at Starlite orchestrates a remarkable guest experience from arrival through departure. The role welcomes guests by name, escorts them to their seats, introduces them to a server, and discreetly notes special occasions for recognition throughout the evening. The Host helps create a warm, welcoming space for both locals and visitors while representing Starlite’s service style and ambiance. The position anchors the host stand, manages reservations and the waitlist, coordinates seating and service flow with the front-of-house team and managers, and communicates guest preferences and issues to the team. The Host also maintains the cleanliness and organization of the host area and restrooms.

Requirements

At least 3 years of food and beverage management experience.
Experience in lifestyle or luxury hotels.
Exceptional service training and the ability to lead by example in delivering high-quality guest service.
Excellent communication skills, including active listening and clear speaking and writing, to manage negotiations and follow through effectively.

Responsibilities

Create a welcoming, enjoyable environment for locals and tourists.
Greet guests warmly, guide them to their tables, offer menus, and provide personalized recommendations as needed.
Explain Starlite’s service style and ambiance to guests.
Ensure guests feel welcomed and valued throughout their visit.
Recognize regular patrons and VIPs and communicate relevant information to the team.
Anchor the Host stand every shift.
Manage reservation and waitlist systems, communicate proactively with guests, and balance high-demand nights.
Monitor and adjust service flow, capacity, private events, and high-traffic periods.
Coordinate seating arrangements with the front-of-house team and managers, keeping track of table turnover, event needs, and floor dynamics.
Set the tone for the guest experience through professionalism and attentiveness as the initial point of contact.
Inform waiting guests promptly when their table is ready and notify management when needed.
Relay guest preferences or requirements noted in reservations to the front-of-house team, servers, and managers.
Promptly notify team members and managers of guest dissatisfaction, disruptive behavior, or signs of intoxication.
Keep the host area and restrooms clean and organized.