Part-Time Host

Surety Hotel • Des Moines, IA

7d • Onsite

About The Position

The Part-Time Host at Surety Hotel creates memorable guest experiences and makes a welcoming first impression. The host works in a team environment with food and beverage professionals and reports to the F&B Managers. The position requires basic service knowledge, effective time management, and a natural ability to assist customers. Hosts are expected to arrive on time, polished, and ready to work, and to support a collaborative, helpful, and guest-focused team culture.

Surety Hotel is located in downtown Des Moines in a restored 1913 Beaux-Arts building and is part of Marriott’s Autograph Collection. The hotel has 137 guest rooms and suites, gathering spaces, and onsite dining at Mulberry Street Tavern. The company describes its hospitality approach as rooted in service, design, connection, and community.

Requirements

• At least one year of experience as a restaurant or event/banquet server in a standalone or hotel restaurant.
• IPACT alcohol service certification and SafeStaff Certificate of Completion, or ability to obtain both within 30 days of hire.
• Meet local age requirements for serving alcohol.
• Availability for a flexible schedule including nights, weekends, and holidays; evening availability is required.
• Fluency in English, verbally and non-verbally.
• Passion for the community’s people, place, and culture, and a love of restaurants and guest service.
• Ability to stand and walk continuously, including for 4–5 hours at a time, and negotiate wet tile, steps, and varied floor surfaces.
• Fine motor coordination for pouring beverages, decorating cocktails, and folding napkins.
• Ability to roll and/or carry tables and chairs; occasional lifting and carrying of a 30-pound tray, crate, or box; occasional carrying over the shoulder.
• Ability to perform hand and elbow movements for polishing glassware and silver, setting tables, shaking, pouring, and mixing drinks.
• Excellent sight and balance for negotiating varied floor surfaces.
• Ability to handle lighted candles and hot fluids such as coffee and tea.
• Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F.

Responsibilities

• Uphold and model the company’s principles of People, Place, and Character, promoting collaboration, intuition, and translocal hospitality.
• Support guests throughout their experience, from greeting them in an inviting environment to responding to requests, ensuring satisfaction, and adjusting service as needed.
• Participate in daily lineups and quarterly all-staff meetings, contribute ideas and constructive feedback, and help address missed opportunities.
• Maintain working knowledge of menus, ingredients, and unavailable items; serve alcohol responsibly and legally; and accurately account for monetary transactions during the shift.
• Serve food and beverage items according to guests’ requests while following health and safety procedures.
• Keep the workstation clean and organized, respect guests, coworkers, and equipment, and respond to guest requests with urgency.
• Understand basic culinary and beverage terms, continually develop knowledge of the craft, and use menu knowledge to enhance dining experiences.
• Observe the condition of physical facilities and report challenges to food and beverage leadership; communicate with food and beverage and culinary teams so guests receive their orders accurately and promptly.
• Assist in other food and beverage areas as needed, including banquets, the bar, and in-room dining.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed