Part-Time Host

Beacon Grand•San Francisco, CA

6d•Onsite

About The Position

The Host orchestrates the guest experience at Starlite from arrival through departure, creating a warm and welcoming atmosphere for locals and hotel guests. The role includes greeting guests by name, escorting them to their seats, introducing them to a server, and discreetly noting special occasions for recognition during the evening. The Host establishes the tone for the experience through professionalism, attentiveness, and exceptional hospitality while helping maintain smooth service flow and communication across the front-of-house team.

Requirements

At least 3 years of food and beverage management experience.
Experience in lifestyle or luxury hotels.
Exceptionally trained in service and able to lead by example in delivering high-quality guest service.
Excellent communication skills, including active listening and clear speaking and writing, to manage negotiations and follow-through effectively.

Responsibilities

Cultivate a welcoming space for locals and tourists and help ensure guests have an enjoyable experience.
Greet guests warmly, guide them to their tables, offer menus, and provide personalized recommendations as needed.
Explain Starlite’s service style and ambiance to guests.
Provide exceptional hospitality and help guests feel welcomed and valued throughout their visit.
Recognize regular patrons and VIPs and communicate relevant information to the team.
Anchor the Host stand each shift.
Manage reservation and waitlist systems, communicate proactively with guests, and balance high-demand nights.
Monitor and adjust for service flow, capacity, private events, and high-traffic periods.
Coordinate seating with the front-of-house team and managers, accounting for table turnover, event needs, and floor dynamics.
Establish a professional and attentive tone as the initial point of contact for guests.
Promptly tell waiting guests when their table is ready.
Relay guest preferences or requirements noted in reservations to the front-of-house team, servers, and managers.
Promptly notify team members and managers of guest dissatisfaction, disruptive behavior, or signs of intoxication.
Keep the host area and restrooms clean and organized.