Host Grant Chilis
About The Position
The Chili's Host provides guests with a warm, welcoming greeting and helps create a great dining experience. The host ensures guests are seated promptly and offers a sincere thank-you as they leave. The position reports to the General Manager or Shift Lead. The host maintains a cheerful, professional appearance; explains menu offerings and specials; greets guests and opens the door for them; and responds to guest needs, escalating concerns to a manager when appropriate. The role also includes following alcohol-awareness procedures, keeping the foyer, host area, cocktail tables, station, menus, and restrooms clean and organized, restocking supplies, performing opening, closing, and shift-change duties, following safety and sanitation procedures, and assisting other team members as needed. Schedule and hours may vary based on business demands, including weekends and holidays.
Requirements
- Prior customer service experience.
- Willingness to work weekends and holidays.
- Ability to stand and walk for 100% of the shift.
- Ability to reach, bend, stoop, and wipe frequently.
- Ability to plate food and clear tables, including lifting up to 30 pounds.
- Ability to verbalize and respond to guests.
Responsibilities
- Maintain a cheerful disposition and a neat, clean, professional image.
- Know the menu well enough to explain offerings, describe current promotions and specials, and answer guest questions.
- Greet guests and open the door for them upon entering and departing.
- Assess guest demeanor and bring behavior concerns to a manager's attention.
- Follow alcohol-awareness procedures for identifying age, preventing intoxication, and dealing with intoxicated guests.
- Say farewell to departing guests, check that their experience was satisfactory, and invite them to return.
- Keep the foyer, host area, and cocktail tables clean and free of clutter.
- Maintain the cleanliness and organization of the host station and ensure menus are stocked and clean.
- Restock necessary supplies and bring all areas up to standard.
- Inspect restrooms periodically and maintain cleanliness standards.
- Perform shift-change, opening, and closing responsibilities.
- Follow company safety and sanitation procedures.
- Assist other team members when needed.
- Perform other assigned responsibilities.
Benefits
- Weekly earned wage access is an option for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
