Host Grant Chilis
About The Position
The Chili’s Host welcomes guests and helps provide a positive dining experience by greeting guests, seating them promptly, and offering a sincere farewell as they leave. The Host maintains a cheerful, neat, clean, and professional appearance; explains menu offerings and current promotions; and responds to guest questions. The role also involves keeping the foyer, host area, cocktail tables, station, menus, and restrooms clean and organized, restocking supplies, and completing opening, closing, and shift-change duties. The Host follows company safety, sanitation, and alcohol-awareness procedures, alerts a Manager when guest behavior requires attention, and assists other Team Members as needed. The position reports to the General Manager or Shift Lead. Shift and hours may vary based on business demands, holidays, and weekends.
Requirements
- Prior customer service experience.
- Must be willing to work weekends and holidays.
- Must be able to stand and walk for 100% of the shift.
- Must frequently reach, bend, stoop, and wipe.
- Must be able to plate food and clear tables, which may require lifting up to 30 pounds.
- Must be able to verbalize and respond to guests.
Responsibilities
- Maintain a cheerful disposition and a neat, clean, and professional image.
- Know the menu well enough to explain offerings, communicate food promotions and specials, and answer guest questions.
- Greet guests and open the door for guests as they enter and depart.
- Assess guest demeanor and bring behavior to a Manager’s attention when appropriate.
- Follow alcohol-awareness procedures for identifying age, preventing intoxication, and handling intoxicated guests.
- Bid farewell to departing guests, check that their experience was satisfactory, and invite them to return.
- Keep the foyer, host area, and cocktail tables clean and free of clutter.
- Keep the station clean and organized and ensure menus are stocked and clean.
- Restock necessary supplies and bring work areas up to standard.
- Inspect restrooms periodically and maintain cleanliness standards.
- Perform shift-change, opening, and closing responsibilities.
- Follow company safety and sanitation procedures.
- Assist other Team Members when needed.
- Perform other responsibilities as assigned.
Benefits
- Weekly Earned Wage Access is an option for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
