Host - Second Bar Kitchen

Retail and Dining Positions•Austin, TX

12d

About The Position

The Host at Second Bar Kitchen provides courteous, friendly, efficient, and first-class service to guests and team members while supporting Paradies Lagardère’s dining experience. The role is expected to reflect the company’s TRIFIC values—Trust, Respect, Integrity, First-Class, Innovation, and Commitment—and contribute to a safe, respectful workplace free of harassment. The Host welcomes and engages guests, manages wait times and seating, coordinates with front-of-house staff, and assists with to-go orders and other restaurant needs. The position requires working various shifts in a high-energy, team-oriented environment and may include additional duties as assigned.

Requirements

High school diploma or GED.
Excellent customer service skills and effective communication in English.
Ability to read, write, and perform mathematics in English.
Ability to work various shifts in a team-oriented environment operating 7 days a week, 365 days a year.
Ability to work in a high-energy, demanding environment and work independently as well as with team members.
Ability to work unsupervised for extended periods and demonstrate good judgment with customers and peers.
Strong self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks, adapt to changing priorities, and respond to unexpected situations.
Ability to lift at least 25 pounds and perform essential tasks involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.

Nice To Haves

Food and beverage experience in a full-service setting is preferred but not required.

Responsibilities

Provide friendly, professional service and create a positive first and last impression for guests.
Provide accurate wait times and monitor waiting lists.
Use menu knowledge to answer guest questions.
Coordinate available seating with front-of-house staff and seat guests while maintaining proper server rotation.
Process to-go orders efficiently through the point-of-sale system and accurately handle cash, credit, and debit transactions.
Maintain the store’s appearance and merchandising and maintenance standards.
Follow safety and sanitation guidelines and applicable laws.
Respond appropriately to customer concerns.
Keep the host stand clean, sanitized, and well stocked.
Assist servers and food runners as needed, including maneuvering heavy food trays.
Take direction, collaborate with the team, and perform other duties as assigned.