Host - Sassetta

Highgate Hotels • Dallas, TX

8h • Onsite

About The Position

The Host is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists the cashier with collecting payment for guest transactions.

The Host supports outlet operations by taking reservations, maintaining menu cleanliness and appearance, completing opening and closing duties, and understanding room-service order standards, menus, current specials, and applicable state liquor laws. The Host helps servers and cashiers as needed and works to ensure overall guest satisfaction.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to maintain regular attendance according to scheduling and hotel needs.
• Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Ability to handle problems effectively and show initiative.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Assist the cashier with collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips when appropriate.
• Take reservations for outlets.
• Maintain the cleanliness and appearance of menus.
• Perform opening and closing duties according to the established sidework checklist.
• Know the standards of service for receiving a room-service order.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers in servicing guests as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
• Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and solve problems as necessary.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED