Host - Part Time

Bass Pro Shops•East Peoria, IL

8d•Onsite

About The Position

The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. This role supports a strong commitment to world-class customer service by greeting patrons immediately upon arrival, inquiring about party size, maintaining wait lists, and communicating wait times. The Host assigns guests to server stations equitably, escorts them to their tables with menus, and controls the guest volume at the restaurant entrance. Additionally, the Host attends to guests' needs while waiting to be seated, answers inquiries about the menu and restaurant, answers phones, and books reservations. Opening and closing side work duties, assisting with pre-bussing and table setup, and acknowledging guests upon departure are also key responsibilities. Maintaining restrooms throughout the shift is required. All other duties as assigned.

Requirements

High school diploma/GED preferred.
Experience in and passion for consumer service.
Willingness to learn new skills and be a team player.
An attitude of flexibility and mindfulness about the team approach.
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff.
Ability to memorize and become knowledgeable of menu items.
Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction.
Intrinsically motivated takes pride in owns work.
Has the ability to stay calm, organized, and efficient when busy.

Responsibilities

Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant.
Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.