Host, REIGN (Part-Time)

AccorHotel•Toronto, ON

12d•Onsite

About The Position

As a Host at REIGN, you will be the first point of contact for our guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience.

Requirements

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Multi tasked when dealing with high volume of guest requests
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Report to duty punctually, in order to maintain the integrity of co-workers and guests
Consistently offer personal and friendly service
Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
Ensure that the host stand is kept neat and clean at all times
Have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
Efficiently track all covers in the dining room per station and have general knowledge of the union agreement
Help guests meet their colleagues by properly using the waiting list form
Attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
Actively participate in the health and safety procedures as a way to reduce workplace related accidents
Have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
Carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
Feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
Maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
Complete all duties assigned to you before leaving for the day
Communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
Offer guests coat check when necessary and retrieve guest coats when departing
Inform guests of departmental promotions