Host - West Loop
About The Position
DineAmic Hospitality is seeking hosts for several of its West Loop restaurants, including Bar Siena, Bandit, Fioretta, La Serre, and Lyra. These restaurants offer a variety of chef-driven dining experiences, from Italian and Mediterranean to steakhouse fare. The host role is crucial for creating exceptional first and last impressions in a fast-paced, high-volume environment. Hosts manage guest flow, reservations, and waitlists, acting as the primary point of contact in person and over the phone. This position requires strong organization, clear communication, and a commitment to hospitality and teamwork, aiming to create a warm and seamless arrival experience for guests.
Requirements
- Previous restaurant host or customer service experience preferred (high-volume experience strongly preferred).
- Experience with a guest reservation platform and POS system preferred; Open table and Toast strongly preferred
- Availability to work evenings, weekends, and holidays as business demands.
- Ability to stand and walk for extended periods (up to 8+ hours per shift).
- Occasional lifting of up to 20–25 pounds (menus, highchairs, small furniture adjustments).
- Frequent movement in a fast-paced environment.
- Ability to bend, reach, stoop, and twist throughout shift.
- Must be able to move safely through dining area, including slick floors and tight spaces.
- Accountability
- Adaptability
- Communication Skills
- Emotional Intelligence
- Integrity
- Personal Development
- Professionalism
- Self-Management
- Teamwork and Collaboration
- Technical Proficiency with computers and POS systems
Responsibilities
- Greet every guest promptly with warmth, professionalism, and genuine hospitality.
- Manage reservations, waitlists, and walk-in guests using the reservation system.
- Accurately quote wait times and manage guest expectations.
- Strategically seat guests to balance server sections and maintain optimal service flow.
- Communicate effectively with managers and service staff regarding table status, pacing, special requests, and guest needs.
- Maintain strong knowledge of restaurant offerings and policies to assist with guest inquiries.
- Answer phones professionally and assist guests with reservations, carryout orders, and general inquiries.
- Process carryout orders and payments accurately in accordance with company procedures.
- Document event and large-party inquiries through the designated inquiry platform.
- Maintain cleanliness and organization of the host stand, entrance, and lobby areas.
- Monitor the dining room and entry areas to maintain a welcoming, organized, and well-paced environment.
- Assist with menu presentation, coat check, and other guest touchpoints as needed.
- Support service staff during peak periods to ensure smooth dining room operations.
- Encourage guests to join the restaurant’s rewards program and share guest engagement initiatives when appropriate.
- Complete opening, running, and closing side work as assigned.
- Follow all company policies, sanitation guidelines, and hospitality standards.
- Address guest concerns professionally and escalate issues to management when appropriate.
- Contribute positively to team morale and support fellow team members during high-volume periods.
- Additional duties as needed within the scope of the role.
Benefits
- Paid Leave
- Paid Sick Leave
- Commuter Benefits
- 401K + Match
- Company-paid Employee Assistance Program
- Food & Beverage Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
