Maintenance Technician - West Loop

Reside Living•Chicago, IL

2d•Onsite

About The Position

The Maintenance Technician is responsible for maintaining the physical integrity of their assigned property(ies). This involves ensuring a safe and clean environment for residents, customers, and clients. It is the Maintenance Technician’s duty to assist the Building Engineer to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to: Maintain a safe environment. Cultivate resident satisfaction. Protect the investment of the apartment property owner.

Requirements

2-5 Years of experience in a maintenance technician role with an apartment community, hotel, hospital, or similar setting.
Maintain open lines of communication with internal and external contacts for continuing operations and resolution of problems. Internal contacts include company personnel and residents. External contacts include vendors, consulting engineers and contractors to ensure contracted services are maintained and performed within the guidelines of company standards.
Up-to-date knowledge on work-safety programs and education.
Assists Building Engineer in his/her duties.
Demonstrates attention to detail, pride in quality of work, and a positive attitude.
Possesses ability to work both independently and as part of a team of professionals.
Dresses in clean, pressed uniform.
Required to own and maintain personal smartphone (iPhone or Android) for using our mobile app to perform and document the work performed.
A stipend of $50 per month will be provided for use of a personal phone.
High school education or equivalent.
EPA certified or willing to obtain certification within 90 days of hire.
Proficiency with computers and technological systems (Outlook, Microsoft Suite, etc.)
Minimum of two-year full-time maintenance experience or experience in related field.
Required to follow all OSHA Safety Guidelines; required to wear safety shoes, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate.
Constant need (66% to 100% of the time) to be on feet.
Finger Dexterity: Handle tools and equipment, perform routine maintenance / repairs. Complete work orders and inspections on mobile device, including typing or speaking notes.
Have a constant need (66% to 100% of the time) to perform the following physical activities: Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment.
Climb Stairs: Ability to climb 2 or 3 flights of stairs in order to handle service requests and make-ready needs.
Push or Pull: Move equipment, appliances, open and close doors, etc.
Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
Climb Ladders: Perform routine maintenance/repairs.
Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.
Constant need (66% to 100% of the time) to perform the following physical activities: Writing: Inventory maintenance, requisition requests, required maintenance reports.
Lifting/carrying (supplies, replacement parts, ladders, etc.) Over 150 lbs. Rare need (less than 1% of the time) 75 – 150 lbs. Occasional need (1% to 33% of the time) 25 75 lbs. Frequent need (33% to 66% of the time) 1-25 lbs. Constant need (66% to 100% of the time)
Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents.
Constant need to see small detail when performing routine maintenance duties.
Frequent need (33% to 60% of the time) to see things clearly beyond arm’s reach (oversee assistants, observe problems throughout the property).
Constant need to read and input data on a mobile device.
Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.
Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff, vendors and residents.
Emergency calls may occasionally require expedient travel to assigned property at moment’s notice.

Nice To Haves

A valid drivers license is preferred
Preferred knowledge of and experience repairing mechanical systems – plumbing, electric, HVAC, hot water heaters, etc.

Responsibilities

Identify building and residential unit issues, rectify issues as directed by Building Engineer and coordinate access/repairs with third party vendors as needed.
Maintain exterior of assigned property(ies) as needed, meeting seasonal needs (e.g. Operating snow removal machines, etc.).
Complete resident service requests within specified service level agreements (SLAs) and respond to after-hours calls (when scheduled to do so).
Monitor the cleanliness of properties and carry out janitorial services as needed, for instance, assisting with apartment turns.
Collaborate with Project Management personnel and other team members to allow access to property(ies) and retail spaces.
Schedule preventative maintenance (i.e. HVAC filter replacement, rod sewer lines, etc.) and proactively anticipate maintenance needs around the property(ies).
Collaborate with Building Engineer regularly on projects.
Assist in custodial work (e.g. sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.) and grounds work when necessary.
Maintain exterior of assigned property(ies) and performs appropriate seasonal tasks (e.g. snow removal).
Report any water infiltration or mold and treat with high priority, especially cases where excessive water infiltration and growth are found.
Provide exceptional customer service through stellar and regular interactions with residents.