Host - Carversteak NY

Carver Road Hospitality•New York, NY

About The Position

The Host welcomes, greets, and seats guests in a gracious, accommodating, and professional manner, with the goal of ensuring guest satisfaction. The role manages reservations and provides accurate wait times to guests without reservations. Hosts provide basic food and beverage information, including special offerings, and may use upselling skills. They coordinate seating based on service standards, staffing levels, and kitchen capacity, while keeping the host stand orderly and prepared. The Host supports the guest experience by answering calls and questions, confirming and processing reservations, and completing assigned side work and opening or closing procedures. The role also involves maintaining menus and supplies, following sanitation standards, attending pre-service meetings and training, and maintaining a positive, professional attitude and appearance. The position requires standing, lifting, and bending for extended periods, and may involve repetitive motion and a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

Previous host or hospitality experience in a high-volume restaurant or lounge.
Ability to stand, lift, and bend for extended periods.
Ability to bend and lift up to 50 pounds.
Ability to perform tasks that may require repetitive motion.
Ability to remain focused in a fast-paced and changing environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

Welcome, greet, and seat guests professionally, anticipating and accommodating their needs.
Manage reservations and provide accurate wait times to guests without reservations.
Provide guests with basic food and beverage information, including special offerings, and use upselling skills.
Assign seating in consideration of service standards, staffing levels, and kitchen capacity.
Set up the host stand, review the reservation book, and maintain the area’s cleanliness and order throughout the shift.
Assist with incoming calls, answer guest questions, and confirm reservations.
Seat reservation guests promptly at tables set for the party size, and hold chairs for guests as often as possible.
Follow Department of Health and company sanitation standards.
Take and process reservations, special orders, and pre-payment information.
Perform side work and opening or closing procedures as directed by management.
Keep menus organized and current, and take weekly inventory of menu paper, menu backs, and desk stationery.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings.
Maintain and update job knowledge by participating in staff training opportunities.
Maintain a positive and professional attitude and meet appearance standards in the Employee Handbook.