Host/Server Assistant

Out West Restaurant Group • Burbank, OH

5d • Onsite

About The Position

The Host/Server Assistant helps create a welcoming, memorable dining experience for Outback guests. The role greets and seats guests, coordinates the wait, supports smooth handoffs to service staff, and helps lead the lobby experience in line with Outback hospitality standards. It also supports servers and the dining room by serving food and beverages, bussing and resetting tables, and maintaining a clean, welcoming environment. Teamwork across restaurant areas is expected as business needs arise. The position requires a general knowledge of the food and drink menu, professional phone handling, and a commitment to food safety, cleanliness, job safety, and sanitation. The role is hourly and non-exempt, with pay of $16.90 per hour plus tips.

Requirements

• Ability to lift, carry, or move up to 30 pounds.
• Ability to work in hot and cold environments.
• Ability to walk and stand for extended periods, up to 8 hours per shift.
• Frequent bending, reaching, kneeling, squatting, and stooping.
• Manual dexterity to handle glassware, utensils, and technology systems.
• Ability to move quickly in a fast-paced environment.
• Visual ability for distance, close, color, depth, and peripheral vision, and ability to adjust focus as needed; work may involve low or dim lighting.
• Ability to perform essential job functions with or without reasonable accommodation.
• For California-based positions, Responsible Beverage Service Certification is required; it can be completed during training and up to 60 days after the start date.

Responsibilities

• Make memorable first and last impressions with a smile.
• Greet arriving and departing guests in a welcoming manner.
• Seat guests in dining and bar areas and ensure a smooth handoff to service staff.
• Coordinate the wait and seat guests with a sense of urgency.
• Have genuine conversations with guests.
• Support all areas of the restaurant as business needs arise.
• Follow food safety, cleanliness, job safety, and sanitation standards.
• Bus tables, deliver food, and support the dining room to help provide an excellent guest experience.
• Maintain general knowledge of the food and drink menu and recommend and upsell products.
• Answer the phone promptly and professionally and direct calls.
• Lead the lobby experience for each guest according to Outback hospitality standards.
• Assist guests and servers by serving food and beverages, clearing and resetting tables, and maintaining a clean, welcoming dining environment.

Benefits

• Comprehensive medical, dental, and vision insurance for employees eligible under ACA measurement rules.
• Paid sick leave accrued and usable in accordance with California law and applicable local ordinances.
• Training and advancement opportunities for qualified candidates, including a Shift Leader program with extensive on-the-job training.
• A hospitable culture that recognizes hard work, effort, perseverance, and leadership.
• Restaurant closed on Thanksgiving and Christmas Day.
• Different scheduling options.
• Meal discounts.
• Company-sponsored Employee Assistance Program (EAP).
• Future opportunities to advance in a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed