Host Person - Encore Resort Brunch

Wynn Resorts•Las Vegas, NV

8h•Onsite

About The Position

The Encore Resort Brunch Host Person is responsible for creating a welcoming and positive first impression for guests in a vibrant resort brunch setting at Wynn Las Vegas. This role manages reservations, guest flow, and seating while delivering friendly, efficient, and attentive service consistent with Wynn’s service standards. The Host Person serves as the first and last point of contact for guests, ensuring a seamless and enjoyable brunch experience through professional communication, strong organization, and a guest-first mindset.

Requirements

High school diploma or equivalent required
Previous experience in a host, restaurant, or guest service role preferred
Candidates must be at least 18 years of age
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Customer service-oriented mindset with attention to detail
Ability to maintain a positive attitude under pressure
Must be able to obtain and maintain required work cards and licenses

Nice To Haves

Experience in hospitality or high-volume environment is a plus

Responsibilities

Greet all guests warmly with eye contact and a friendly, engaging demeanor
Maintain a professional, upbeat presence in all guest interactions
Provide accurate information regarding menu offerings, wait times, and restaurant amenities
Thank and invite guests to return, creating a lasting positive impression
Manage the guest seating process to ensure efficient table turns and balanced service flow
Maintain accurate waitlists and provide realistic wait times
Coordinate reservations, large-party bookings, and special seating requests
Communicate effectively with servers and management regarding guest flow and table status
Act as a liaison between guests and restaurant team members, relaying feedback or service needs
Communicate guest preferences, special occasions, or VIP notes to service and management teams
Support front-of-house operations through clear, timely communication
Assist guests with special requests, inquiries, and directions to other property amenities
Address guest concerns with professionalism and escalate issues as needed
Support overall guest satisfaction by anticipating needs and responding promptly
Maintain cleanliness and organization of the host stand and entry area
Ensure menus, signage, and reservation systems are accurate and up to date
Complete opening, closing, and shift-related checklists
Attend pre-shift meetings and training sessions to stay informed of daily priorities
Adhere to Wynn grooming, uniform, and presentation standards at all times
Follow all health, safety, and sanitation guidelines
Execute all responsibilities in accordance with Wynn policies and departmental procedures