Resort Host

Mainsail Lodging & Development•Holmes Beach, FL

2d•Onsite

About The Position

Resort Host (Front Desk) is a unique position in which you will be responsible for Front Desk and Concierge Services. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. You will be the first impression providing a unique check-in experience utilizing advanced technology to ensure an exceptional personalized service to all guests, that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail.

Requirements

High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Must have a flexible schedule and open to work weekends and holidays.

Responsibilities

Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
Assist with guest luggage to be taken to the rooms
Provide room quotes and upsell to guest when possible
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Share knowledge of events and features within the resort
Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
Maintain knowledge of hotel and brand rewards
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Run errands for guests
Make travel arrangements for guests to include sightseeing and other tours
Assist with coordination between Housekeeping and Front Desk
Verify charges / collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and follow break and lunch requirements
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Complete any other duties assigned by a manager or supervisor
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.