Resort Concierge

Westgate Resorts•Park City, UT

5d•$20•Onsite

About The Position

As a Resort Concierge, you will play a vital role in delivering exceptional guest experiences by curating personalized, memorable Park City vacations. Leveraging your knowledge of the local area, you will recommend and coordinate activities, dining, and excursions tailored to each guest’s preferences. You will take ownership of the guest journey from initial inquiry through departure ensuring all reservations, logistics, and special requests are handled seamlessly. In this highly visible role, you will collaborate closely with multiple resort departments to anticipate guest needs, resolve requests promptly, and consistently exceed expectations. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction. At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

Requirements

Strong knowledge of Park City and surrounding attractions.
Excellent communication and interpersonal skills.
Exceptional attention to detail and organizational ability.
A passion for hospitality and creating memorable experiences.
Ability to multitask in a fast paced environment.
Ability to work unsupervised and proven decision-making skills.
Must be able to stand for long periods of time.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Previous experience in a resort/hotel front desk or concierge environment preferred

Responsibilities

Provide tailored recommendations for activities, dining, and experiences in Park City and surrounding areas.
Book and coordinate reservations, transportation, and excursions.
Deliver exceptional, personalized service throughout the guest’s stay
Serve as a central point of contact for guest requests and special arrangements
Partner with resort teams including front desk, housekeeping, food and beverage, and activities to ensure seamless service delivery
Anticipate guest needs and proactively enhance the overall experience

Benefits

Medical, Dental, and Vision Coverage
Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match
Daily Pay – Access Your Earnings When You Need Them
Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Highly Discounted Epic Locals Ski Pass, While Supplies Last
FREE Ski, Snowboard and Mountain Bike Equipment Rentals
FREE Garage Parking
$2.00 in Meals in Team Member Breakroom