Resort Concierge

Westgate Resorts•Park City, UT

5d•Onsite

About The Position

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Pay Rate: $20/ hour - Use our Daily Pay benefit and get access to your pay as you need it. As a Resort Concierge, you will play a vital role in delivering exceptional guest experiences by curating personalized, memorable Park City vacations. Leveraging your knowledge of the local area, you will recommend and coordinate activities, dining, and excursions tailored to each guest’s preferences. You will take ownership of the guest journey from initial inquiry through departure ensuring all reservations, logistics, and special requests are handled seamlessly. In this highly visible role, you will collaborate closely with multiple resort departments to anticipate guest needs, resolve requests promptly, and consistently exceed expectations. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction. At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

Requirements

Previous experience in a resort/hotel front desk or concierge environment preferred
Strong knowledge of Park City and surrounding attractions.
Excellent communication and interpersonal skills.
Exceptional attention to detail and organizational ability.
A passion for hospitality and creating memorable experiences.
Ability to multitask in a fast paced environment.
Ability to work unsupervised and proven decision-making skills.
Must be able to stand for long periods of time.
Must be available to work evenings, weekends, and holidays.

Responsibilities

Provide tailored recommendations for activities, dining, and experiences in Park City and surrounding areas.
Book and coordinate reservations, transportation, and excursions.
Deliver exceptional, personalized service throughout the guest’s stay
Serve as a central point of contact for guest requests and special arrangements
Partner with resort teams including front desk, housekeeping, food and beverage, and activities to ensure seamless service delivery
Anticipate guest needs and proactively enhance the overall experience

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Highly Discounted Epic Locals Ski Pass, While Supplies Last
FREE Ski, Snowboard and Mountain Bike Equipment Rentals
FREE Garage Parking
$2.00 in Meals in Team Member Breakroom