Host or Hostess - O'Bar & Terrace

Marriott•Goleta, CA

23h

About The Position

The Host or Hostess welcomes guests, determines party size, and seats guests at clean, available tables. The role includes guiding guests through dining rooms, providing assistance, arranging tables and seating for groups with special needs, and ensuring each place setting meets standards. The Host or Hostess keeps menus clean, current, plentiful, and wrinkle-free; maintains clean work areas using clean-as-you-go procedures; and monitors dining rooms for seating availability, service, safety, and guest well-being. The position follows company and safety and security policies, reports accidents, injuries, and unsafe conditions to a manager, and completes required safety training and certifications. The Host or Hostess maintains a clean and professional appearance, protects confidential information and company assets, welcomes guests according to company standards, communicates professionally, and uses appropriate telephone etiquette. The role also involves building positive working relationships, supporting team goals, responding appropriately to coworkers’ concerns, meeting quality expectations, and performing other reasonable duties requested by supervisors. Work requires standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer and considers qualified applicants in accordance with applicable law.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to communicate clearly and professionally and provide courteous guest service.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Greet and acknowledge guests according to company standards and determine the number of people in each party.
Seat guests at clean, available tables and guide them through dining rooms, providing assistance as needed.
Move and arrange tables, chairs, and settings, and organize seating for groups with special needs.
Ensure place settings are appropriate and include a napkin, clean silverware, and other standard items.
Check that menus are current, clean, plentiful, and wrinkle-free.
Maintain clean work areas throughout the day using clean-as-you-go procedures.
Monitor dining rooms for seating availability, service, safety, and guest well-being.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to coworkers’ concerns.
Adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.