Sarento's Host/Hostess

Wilderness Resort•Wisconsin Dells, WI

1d•Onsite

About The Position

Wilderness Resort is seeking a hardworking, dependable, enthusiastic, customer-service-driven Host/Hostess for Sarento's. The Host/Hostess welcomes guests, manages reservations and seating, coordinates with servers and the kitchen, and helps ensure a clean, inviting dining environment. This role is part-time or full-time and requires night and weekend availability.

Requirements

Hardworking, dependable, enthusiastic, and customer-service-driven.

Responsibilities

Wipe down menus and ensure they are clean, complete, and free of spots or stains.
Keep entry doors clean, free of debris, and inviting.
Check with phone reservationists and review answering machine messages to confirm reservations.
Coordinate with the manager about large or private parties.
Check with the kitchen about its status and any unavailable items.
Plan the seating chart and organize reservations.
Greet guests, escort them to their tables, and present menus.
Notify servers when guests have been seated.
Track individual server counts to help distribute seating fairly.
Communicate with servers and the kitchen to determine whether a wait list is needed to maintain service quality.
Keep the dining room, entryway, bathrooms, and menus clean throughout operations.
Maintain a clean, well-stocked, and presentable work environment.
Thank guests and say goodbye as they leave.
Check with guests to ensure their experience was satisfactory and quickly involve a manager if there was a problem.