Host/Hostess

Potomac Family Dining Group•Alexandria, VA

12d

About The Position

The Host/Hostess is primarily responsible for greeting and welcoming guests, seating them, and thanking them in accordance with Potomac Family Dining Group and Applebee’s guest-service standards. The role supports guest flow, maintains a friendly and upbeat atmosphere, and may occasionally assist with delivering food and drinks or serving guests in Carside To-Go or as a Server. The position also includes opening and closing side work, clearing and resetting dining tables, managing the waitlist when the restaurant is busy, using Tabletop Electronic Devices, and completing general Front of House maintenance. The role has no supervisory responsibility. Travel is less than 5%.

Requirements

Be at least 16 years old.
Have a friendly and engaging demeanor.
Have reading, writing, and verbal communication skills.
Have reliable transportation.
Be able to build relationships and work as part of a team.
Be able to follow manager instructions and guidance.
Communicate and behave professionally at all times.
Be able to wipe down tables and booth seats and pick up floor debris.
Be able to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Be mobile throughout the shift and able to stand and move at a fast pace for periods of up to four hours.
Have a good sense of balance and be able to reach, bend, stoop, and kneel.
Frequently lift and bus pans and trays weighing 25 pounds.
Speak clearly and listen attentively to guests and coworkers.
Carry objects such as high chairs weighing up to 15 pounds, up to 15 times per shift.

Nice To Haves

Prior work experience is preferred.
Bilingual experience is a plus.

Responsibilities

Greet and seat guests in a friendly manner and thank them.
Help maintain the overall flow of guests and rotate seating among server area assignments whenever possible.
Open doors for arriving and departing guests and remain visible in the Front of House, facing the main entrance.
Occasionally deliver food and drinks to guests when additional assistance is needed.
Interact verbally with guests to create a friendly and upbeat experience.
Complete assigned opening and closing side work.
Help clear and reset dining room tables using Applebee’s team delivery procedures.
Observe guests, respond to requests, and anticipate guest needs.
Keep the work area clean and organized.
Explain and demonstrate how to use Tabletop Electronic Devices to guests.
Use suggestive selling to help drive sales.
Accommodate guests’ special needs, such as providing booster chairs or high chairs.
Manage the waitlist when the restaurant is busy.
Occasionally serve guests in Carside To-Go or as a Server.
Fill out feature sheets.
Assist with general Front of House maintenance, including restroom upkeep, light cleaning, window cleaning, sani-bucket rotation, expo-line setup, emptying trash, rolling silverware, and maintaining restaurant curb appeal.