Host/Hostess

Potomac Family Dining Group•Staunton, VA

12d

About The Position

The Host/Hostess is a customer-service-oriented position responsible for greeting and welcoming guests, seating them, and thanking them in accordance with Potomac Family Dining Group and Applebee’s guest-service standards. The role supports the flow of guests through the restaurant, keeps the front of house clean and organized, and may occasionally assist with delivering food and drinks or serving guests in Carside To-Go or Server roles. The position also includes opening and closing side work, clearing and resetting dining-room tables, managing the waitlist when needed, assisting with front-of-house maintenance, and explaining the use of tabletop electronic devices. No supervisory responsibilities are assigned. Travel is less than 5%.

Requirements

Must be at least 16 years old.
Prior work experience preferred.
Reading, writing, and verbal communication skills required.
Reliable transportation required.
Ability to build relationships and work as part of a team.
Ability to follow managers’ instructions and guidance.
Ability to communicate and behave professionally at all times.
Must be able to wipe tables, table legs, and booth seats and pick up floor debris.
Must transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Must be mobile throughout the work period and able to stand and move at a fast pace for periods of up to four hours.
Must have a good sense of balance and be able to reach, bend, stoop, and kneel.
Must frequently lift and bus pans and trays weighing up to 25 pounds.
Must speak clearly and listen attentively to guests and coworkers.
Must carry objects such as high chairs weighing up to 15 pounds, up to 15 times per shift.

Nice To Haves

Bilingual experience is a plus.

Responsibilities

Greet, welcome, seat, and thank guests in a friendly manner.
Help maintain the overall guest flow and rotate seating among server areas whenever possible.
Open doors for arriving and departing guests and remain visible in the front of house, facing the main entrance.
Occasionally deliver food and drinks to guests when additional assistance is needed.
Interact verbally with guests to create a friendly, upbeat experience; observe guests, respond to requests, and anticipate their needs.
Complete assigned opening and closing side work.
Clear and reset dining-room tables using Applebee’s team delivery procedures.
Maintain a clean and organized work area.
Explain and demonstrate the use of tabletop electronic devices to guests.
Use suggestive selling to help drive sales.
Accommodate guests’ special needs, including providing booster chairs and high chairs.
Manage the waitlist when the restaurant is busy.
May occasionally serve guests in Carside To-Go or Server roles.
Fill out feature cards.
Assist with front-of-house maintenance, including restroom upkeep, light cleaning, window cleaning, sani-bucket rotation, expo-line setup, emptying trash, rolling silverware, and maintaining restaurant curb appeal.