Host / Hostess - Igloo Season

The Fontaine, A Kansas City Hotel•Kansas City, MO

8d•Onsite

About The Position

The Host / Hostess welcomes guests and helps create a positive, inviting atmosphere. The role provides customer service by answering inquiries and assisting guests, handles cash transactions accurately in accordance with company procedures, and maintains a clean, organized cashier station and lobby. The position collaborates with other departments to support a seamless guest experience, offers recommendations for nearby attractions, dining, and activities, and proactively addresses guest issues while upholding hotel brand standards and contributing to a positive team culture. The posting describes the role as a Greeter/Cashier in its overview and summary, in the context of the hotel’s Igloo Season.

Requirements

Excellent customer service skills.
Strong communication skills.
Ability to read, write, and speak English fluently.
High energy and enthusiasm.
Ability to multitask in a fast-paced environment.
Strong attention to detail.
Experience with cash handling and point-of-sale systems.
High school diploma or equivalent.
Ability to work flexible schedules, including weekends and holidays.

Responsibilities

Welcome guests warmly and create a positive, inviting atmosphere.
Answer guest inquiries and assist with their needs.
Handle cash transactions accurately and follow company procedures.
Maintain a clean and organized work area, including the cashier station and lobby.
Collaborate with other departments to provide seamless guest experiences.
Recommend nearby attractions, dining options, and activities.
Proactively resolve guest issues or concerns.
Uphold hotel brand standards and contribute to a positive team culture.