Host / Hostess - Igloo Season

Davidson Hospitality Group•Kansas City, MO

7d•Onsite

About The Position

The Fontaine, A Kansas City Hotel, is seeking a Host / Hostess for its Igloo Season. The role is described as welcoming guests, assisting with inquiries and needs, and handling cashiering duties. The host creates a positive first impression and helps ensure a smooth guest check-in/check-out process. The position involves maintaining an inviting atmosphere, keeping the work area clean and organized, collaborating with other departments, and helping deliver memorable guest experiences.

Requirements

Excellent customer service skills.
Strong communication skills.
Ability to read, write, and speak English fluently.
High energy and enthusiasm.
Ability to multitask in a fast-paced environment.
Strong attention to detail.
Experience with cash handling and point-of-sale systems.
High school diploma or equivalent.
Ability to work flexible schedules, including weekends and holidays.

Responsibilities

Welcome guests with a warm and friendly demeanor and create a positive, inviting atmosphere.
Provide customer service, answer inquiries, and assist guests with their needs.
Handle cash transactions accurately and follow company procedures.
Maintain a clean and organized work area, including the cashier station and lobby.
Collaborate with other departments to support seamless guest experiences.
Offer suggestions and recommendations for nearby attractions, dining options, and activities.
Proactively resolve guest issues or concerns.
Uphold hotel/resort brand standards and contribute to a positive team culture.