Rest 1 Host/Hostess

TPG Hotels & Resorts•Chatham, MA

1d•Onsite

About The Position

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.

Responsibilities

Organize and maintain a clean service podium.
Ensure all tables are properly set before seating guests.
Ensure all menus are clean.
Maintain and use seating chart for rotation of stations.
Greet and seat guests properly and issue menus.
Answer phone properly and follow all reservation procedures.
Complete assigned side-work and related cleaning duties.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft.