Host/Hostess - Hilton - Harrisburg, PA

Hotel Equities•Harrisburg, PA

2d•$12 - $15•Onsite

About The Position

Hotel Equities is searching for a Host/Hostess for the Hilton Harrisburg in Harrisburg, PA. This role involves greeting and escorting guests to tables, monitoring the restaurant and staff, and maintaining an efficient operation to ensure guest satisfaction. Shifts are 5 hours, with peak hours available between 7am-12pm, 4pm-9pm, or 5pm-10pm.

Requirements

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

Nice To Haves

High school diploma or equivalent preferred.
Restaurant greeter experience preferred.

Responsibilities

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Answer and record all phone calls within three rings in a professional manner.
Maintain proper set-up of dining room and assign stations to service staff.
Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
Perform opening and closing duties.
Assist others with side work to include cleaning, stocking, and folding napkins.
Carry coffee and/or tea pots throughout outlet.
Refill guests’ cups as requested.
Handle special guest requests, ensuring guest satisfaction.
Answer telephones and handle room service orders.
Organize and maintain buffet.