Lobby Lounge Host - The Langham, Pasadena
About The Position
The Host/Hostess orchestrates the flow of service in the Afternoon Tea Lobby Lounge while delivering a warm, refined, and memorable guest experience. The role sets the tone for tea service by welcoming guests with poise, confidence, and knowledge of the hotel and Afternoon Tea offerings, while balancing guest preferences, server pacing, and operational needs. The position is at The Langham Huntington, Pasadena, Los Angeles, in Pasadena, California. The Langham Hospitality Group operates and develops more than 40 hotels and residences across Asia, Europe, North America, Australasia, and the Middle East.
Requirements
- Prior customer service experience in luxury hotels or high-end hospitality environments.
- Proficiency with OpenTable and floor plan management.
- Elevated and professional verbiage with confident guest-facing communication.
- Polished grooming and professional presence.
- Strong problem-solving skills and sound judgment for business-first decisions.
- Ability to multitask and remain composed in a fast-paced environment.
- Advanced planning and organizational skills.
- Strong attention to detail and situational awareness.
- Ability to stand and walk for extended periods.
- Ability to lift and carry trays or items weighing up to 60 lbs.
Nice To Haves
- Experience managing reservations, guest flow, and high-volume services is preferred.
Responsibilities
- Greet all guests promptly and graciously, creating a sense of comfortable luxury from arrival to departure.
- Manage reservations and walk-ins using OpenTable, maintaining accurate seating flow and timing.
- Coordinate seating plans with servers and leadership to ensure balanced sections and smooth service.
- Accommodate guest requests when possible while prioritizing overall business needs.
- Maintain and update floor plans throughout service based on pace, covers, and staffing.
- Proactively create next-day floor plans by hand using OpenTable to support balanced sections and seamless service flow.
- Communicate clearly and professionally with guests, servers, kitchen, and management.
- Provide knowledgeable information about Afternoon Tea offerings, hotel amenities, and special events.
- Monitor the lounge environment and proactively address guest concerns or service delays.
- Uphold grooming, posture, and presentation standards consistent with a luxury hotel environment.
- Support leadership with administrative or operational tasks as needed during service.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
