Food & Beverage Manager - The Langham, Pasadena

Langham Hotel•United States,

9h•$83,000 - $86,000•Onsite

About The Position

The Food & Beverage Manager assists in the effective management and direction of hotel food and beverage operations, focusing on service quality, employee supervision, food-production quality and consistency, cost control, and inventory. The role manages daily F&B shift operations and monitors compliance with policies, brand standards, procedures, and legal obligations. It also helps maintain the operating budget and ensures daily operations meet customer expectations. The manager supports team development, staffing, scheduling, forecasting, revenue generation, guest satisfaction, event execution, and coordination with Sales and Conference Services. The role oversees operational standards, inspections, cleaning programs, payroll responsibilities, and guest-service practices, including Forbes service standards. This position reports to the Director of Food & Beverage.

Requirements

High school diploma required.
2–5 years of experience as a manager or assistant manager of restaurant or Food & Beverage operations.
Food Handler’s Certification required.
Strong knowledge of Food & Beverage operations and preparation techniques.
Knowledge of beverage operations and wines.
Excellent mathematical abilities for inventory, controls, revenue production, and hotel financial statements.
Ability to work an entire shift standing and moving about in restaurants and kitchen areas.
Ability to read, write, and communicate effectively in English.
Ability to deal effectively with internal and external clients and customers.
Ability to work cohesively with the Food & Beverage team.
Ability to maintain confidentiality of guest and hotel data.
Positive, flexible, self-motivated, and energetic personality.
Strong analytical, organizational, and problem-solving skills.
Must be able to work early mornings and/or late nights, and weekends.
Considerable skill in mathematics and algebraic equations using percentages.
Ability to handle customer interactions requiring patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Ability to lift and carry objects weighing up to 25 pounds.
Ability to stand and walk for long periods in a fast-paced environment.

Nice To Haves

Degree in Hotel and Restaurant Management preferred.
CPR certification and/or First Aid training preferred.

Responsibilities

Assist in managing day-to-day operations of the hotel's Food & Beverage division.
Maintain a professional demeanor and communicate respectfully with guests and team members.
Contribute to the overall success of the Food & Beverage division and make decisions that support proper service and event execution.
Promote a team environment through coaching, feedback, recognition, resolving employee concerns, and effective communication.
Support team-member development through cross-training, deployment, and delegation.
Organize, prioritize, and complete work accurately and on time while managing multiple tasks.
Handle phone calls and inquiries courteously and professionally.
Oversee additional departments when required by business or coverage needs.
Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily F&B shifts and ensure compliance with policies, brand standards, and operating procedures.
Support and supervise the monthly self-inspection program.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Forecast and schedule weekly according to business needs.
Drive covers and revenue.
Coordinate with Sales and Conference Services on closures and special events.
Update WIGs and KPIs monthly and develop plans to accomplish goals.
Communicate areas requiring attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in F&B areas in accordance with Health Department and Steritech guidelines, identify trends, and recommend improvements.
Remain approachable and available to team members and guests.
Demonstrate the brand's service culture and provide service intended to exceed customer expectations and support retention.
Serve as a role model for appropriate behavior and guest relations.
Manage daily operations to meet quality standards and customer expectations.
Manage weekly payroll responsibilities.
Address guest concerns proactively and review guest surveys and satisfaction results with employees regularly.
Respond promptly to customer-service department requests.
Maintain guest-service standards in accordance with Langham Hospitality Group and Forbes requirements; train, reinforce, and ensure proper execution of Forbes standards.
Perform other duties assigned by the direct supervisor or manager and assist other departments when necessary or assigned.